急诊科护理人员遭受暴力事件原因分析-《西部中医药》

文章信息/Info

Title:: Analysis on Reason of Nurses in Emergency Department Experiencing Violence

Author(s):: XU Jia-hong; Emergency Department of Lianyungang Chinese Medicine Hospital, Lianyungang 222000, China

摘要:: 目的：探讨急诊科护理人员遭受暴力的主要原因，为预防医院暴力制定干预措施提供依据。方法：分析急诊科护士遭受暴力侵袭的各种原因，并提出应对防范措施。结果：暴力事件发生的主要危险因素依次为病人(或家属)的要求未得到满足、就诊时间过长、服务意识不够、沟通能力差、医疗费用过高等。暴力事件多发生在中午10：00～14：00，上半夜21：00～23：00。暴力事件的发生方式从高到低依次为肢体暴力威胁、辱骂、故意损坏财物、肢体暴力。护理人员遭受暴力事件后产生委屈、抑郁、焦虑、失眠、不想继续从事护理工作等情绪。结论：发生工作场所暴力与护士的服务质量、沟通技巧、医院的就诊环境不理想、医疗费用等因素有关。

Abstract:: Objective: To provide evidence for intervention measures in the prevention of hospital violence by exploring main reasons of nurses in emergency department suffering from violence. Method: We had analyzed different reasons of nurses in emergency department suffering from violence and put forward to corresponding measures. Result: Hospital violence resulted from service quality, communication skills, high cost. Violence mostly happened at 10:00-14:00 am, 21:00-23:00 pm. The ways of violence were threat, abuse, intentional damage to property and physical violence; Nurses would feel wronged, depressed and anxious, suffering from insomnia and didn't want to work. Conclusion: Incidence of workplace violence is related to the following factors: service quality, communication skill, hospital environment and cost.