[1]王晓玲,贾继梅.品管圈活动在降低便民门诊患者挂号错误率中的应用[J].西部中医药,2019,32(01):125-128.
　WANG Xiaoling,JIA Jimei.Application of Quality Control Circle Activities to Reudcing the Error Rate of Convenience Clinic Registration[J].Western Journal of Traditional Chinese Medicine,2019,32(01):125-128.
点击复制

品管圈活动在降低便民门诊患者挂号错误率中的应用
分享到：

《西部中医药》[ISSN:2096-9600/CN:62-1204/R]

卷:
32
期数:
2019年01期
页码:
125-128
栏目:
出版日期:
2019-01-15

文章信息/Info

Title:
Application of Quality Control Circle Activities to Reudcing the Error Rate of Convenience Clinic Registration
文章编号:
1004-6852(2019)01-0125-04
作者:
王晓玲，贾继梅
四川大学华西医院门诊部，四川 成都 610041
Author(s):
WANG Xiaoling, JIA Jimei
Outpatient Department, West China Hospital, Sichuan University, Chengdu 610041, China
关键词:
品管圈; 便民门诊; 挂号错误率
Keywords:
quality control circle;  convenience clinic;  the error rate of registration
分类号:
R192
文献标志码:
B
摘要:
目的：探讨品管圈活动降低便民门诊患者挂号错误率的应用效果。方法：成立品管圈活动小组，对便民门诊患者挂号现状进行调查，查找便民门诊患者挂号错误率高的主要因素，并进行分析，从而制订相应的改进措施并组织实施，比较品管圈活动前后效果。结果：便民门诊患者挂号错误率由品管圈活动前的10.29％降低至活动后的6.77%，差异有统计学意义(P＜0.05)。结论：品管圈活动的开展降低了便民门诊患者挂号错误率，改善了就医体验。
Abstract:
Objective: To discuss the application effects of quality control circle activity(QCCA) in reducing the error rate of convenience clinic registration. Methods : The group of QCCA was formulated, the state of convenience clinic registration was surveyed to find out the main factors of high error rate of convenience clinic registration, the corresponding improvement measures were established, organized and implemented, the effects before and after QCCA were compared. Results: The error rate of convenicen clinic registration was 10.29% before QCCA, decreased to 6.77% after QCCA, and the difference showed statistical meaning (P＜0.05). Conclusion: The launch of QCCA reduce the error rate of convenience clinic registration and improve the experience of visiting the doctor.

相似文献/References:

[1]李明霞,李春梅.妇科院感品管圈活动对提升医护人员感染质控意识的作用[J].西部中医药,2013,26(03):45.
　LI Mingxia,LI Chunmei.Function of Quality Control Circle to Improve Medical Staff's Sense of Quality Control for Infection in Gynecological epartment[J].Western Journal of Traditional Chinese Medicine,2013,26(01):45.
[2]孙晓明,李晓丽,张亚萍,等.品管圈活动在降低配制还原型谷胱甘肽药液残留中的效果分析[J].西部中医药,2014,27(09):133.
[3]刘冬梅,甘培英△,胡晓莲,等.品管圈活动对降低临床实践带教差评率的影响[J].西部中医药,2014,27(12):45.
[4]韦飞景,苏肖凤,麻杰芬,等.手术室品管圈活动对提高护理质量增进医护关系的影响[J].西部中医药,2015,28(01):114.
[5]陈萍,孙淑华,李颖,等.临床路径结合品管圈提高骨科护理服务质量的措施[J].西部中医药,2015,28(02):126.
[6]王婧婧,李尕梅△,周雪荣.品管圈活动在降低小儿静脉输液外渗中的应用[J].西部中医药,2015,28(11):120.
[7]付晓燕,张萍△,刘利青,等.门诊预约诊疗服务现状分析及改进方法[J].西部中医药,2014,27(11):61.
[8]李茜,王纤汝△.品管圈活动在减少某医院门诊中药房不合格处方中的应用[J].西部中医药,2018,31(01):58.
　LI Qian,WANG Xianru.The Application of Quality Control Circle Activity to Reduce Unqualified Prescription in Outpatient Pharmacy of a Hospital[J].Western Journal of Traditional Chinese Medicine,2018,31(01):58.
[9]孔婷,黄天,顾欣,等.品管圈活动在心脏手术器械台规范化整理中的应用效果[J].西部中医药,2017,30(08):144.
　KONG Ting,HUANG Tian,GU Xin,et al.The Effects of QCC Activity Applied to Standardized Arrangement of Instrument Table in Cardiac Surgery[J].Western Journal of Traditional Chinese Medicine,2017,30(01):144.

备注/Memo

备注/Memo:
收稿日期：2018-06-10 作者简介：王晓玲(1990—)，女，护师。研究方向：门诊护理管理。
更新日期/Last Update: 2019-01-15