[1]徐加红.急诊科护理人员遭受暴力事件原因分析[J].西部中医药,2012,25(09):94-95.
　XU Jia-hong.Analysis on Reason of Nurses in Emergency Department Experiencing Violence[J].Western Journal of Traditional Chinese Medicine,2012,25(09):94-95.
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急诊科护理人员遭受暴力事件原因分析

《西部中医药》[ISSN:2096-9600/CN:62-1204/R]

卷:
25
期数:
2012年09期
页码:
94-95
栏目:
出版日期:
2012-09-15

文章信息/Info

Title:
Analysis on Reason of Nurses in Emergency Department Experiencing Violence
文章编号:
1004-6852(2012)09-0094-02
作者:
徐加红
连云港市中医院急诊科，江苏 连云港 222000
Author(s):
XU Jia-hong
Emergency Department of Lianyungang Chinese Medicine Hospital, Lianyungang 222000, China
关键词:
暴力事件; 急诊科; 护理人员
Keywords:
violence;  emergency department;  nurses
分类号:
R197.3
文献标志码:
B
摘要:
目的：探讨急诊科护理人员遭受暴力的主要原因，为预防医院暴力制定干预措施提供依据。方法：分析急诊科护士遭受暴力侵袭的各种原因，并提出应对防范措施。结果：暴力事件发生的主要危险因素依次为病人(或家属)的要求未得到满足、就诊时间过长、服务意识不够、沟通能力差、医疗费用过高等。暴力事件多发生在中午10：00～14：00，上半夜21：00～23：00。暴力事件的发生方式从高到低依次为肢体暴力威胁、辱骂、故意损坏财物、肢体暴力。护理人员遭受暴力事件后产生委屈、抑郁、焦虑、失眠、不想继续从事护理工作等情绪。结论：发生工作场所暴力与护士的服务质量、沟通技巧、医院的就诊环境不理想、医疗费用等因素有关。
Abstract:
Objective: To provide evidence for intervention measures in the prevention of hospital violence by exploring main reasons of nurses in emergency department suffering from violence. Method: We had analyzed different reasons of nurses in emergency department suffering from violence and put forward to corresponding measures. Result: Hospital violence resulted from service quality, communication skills, high cost. Violence mostly happened at 10:00-14:00 am, 21:00-23:00 pm. The ways of violence were threat, abuse, intentional damage to property and physical violence; Nurses would feel wronged, depressed and anxious, suffering from insomnia and didn't want to work. Conclusion: Incidence of workplace violence is related to the following factors: service quality, communication skill, hospital environment and cost.

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备注/Memo

备注/Memo:
收稿日期：2012-03-26 作者简介：徐加红(1968—)，女，本科，副主任护师。研究方向：危重症的护理。
更新日期/Last Update: 2012-09-15