[1]刘瑞,马超慧.优质护理对冠心病患者满意率的影响[J].西部中医药,2013,26(09):116-117.
　LIU Rui,MA Chaohui.Effects of High Quality Nursing on Satisfactory Degree of the Patients with Coronary Heart Disease[J].Western Journal of Traditional Chinese Medicine,2013,26(09):116-117.
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优质护理对冠心病患者满意率的影响
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《西部中医药》[ISSN:2096-9600/CN:62-1204/R]

卷:
26
期数:
2013年09期
页码:
116-117
栏目:
出版日期:
2013-09-15

文章信息/Info

Title:
Effects of High Quality Nursing on Satisfactory Degree of the Patients with Coronary Heart Disease
文章编号:
1004-6852(2013)09-0116-02
作者:
刘瑞，马超慧
延安大学附属医院，陕西 延安716000
Author(s):
LIU Rui, MA Chaohui
Affiliated Hospital of Yan′an University, Yan′an 716000, China
关键词:
冠心病; 优质护理服务; 护理服务; 满意度
Keywords:
coronary heart disease;  high quality nursing;  nursing service;  satisfactory degree
分类号:
R473.5
文献标志码:
B
摘要:
目的：观察优质护理服务对冠心病住院患者护理服务满意率的影响。方法：将600例冠心病患者随机分为观察组、对照组各300例。2组均给予冠心病常规护理措施，观察组同时按照《2010年“优质服务示范工程”活动方案》给予优质护理服务。优质护理服务措施主要包括加强认识、尊重患者、心理支持、认知干预、行为干预、健康教育等。结果：观察组满意率为96.67%，对照组满意率为83.33%，2组相比差异显著(P＜0.05)。住院时间、2年内复发次数观察组分别为(16±1.2)天、(1.0±0.3)次，对照组分别为(22±1.3)天、(3.0±0.2)次，2组比较差异显著(P＜0.05)。结果：优质护理服务可提高冠心病住院患者护理服务满意率。
Abstract:
Objective: To explore the effects of high quality nursing on satisfactory degree of inpatients suffering from coronary heart disease (CHD). Method: All 600 patients were randomized into the observation group and the control group equally. Both groups were given with routine nursing and the observation group with high quality nursing according to "high quality service demonstration project" in 2010. The measures of high quality service mainly contained enhancing understanding, respect for the patients, psychological support, cognitive intervention, action intervention, health education and others. Result: Satisfactory rate of the observation group was 96.67%, higher than 83.33% of the control group with significant difference (P＜0.05). Hospitalization time and relapse time within two years of the observation group were (16±1.2) days and (1.0±0.3) times, shorter than (22±1.3) days and (3.0±0.2) times of the control group, the difference was significant(P＜0.05). Conclusion: High quality nursing could increase nursing satisfactory degree of inpatients suffering from CHD.

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备注/Memo

备注/Memo:
收稿日期：2013-04-26 作者简介：刘瑞(1983—)，女，本科，主管护师。研究方向：心血管常见病的护理。
更新日期/Last Update: 2013-09-15